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Frequently Asked Questions

Frequently Asked Questions

We answer some of your Frequently Asked Questions regarding our platform. If you have a query that is not answered here, Please contact us.

Deposit and withdrawals are available at anytime. Ensure your funds are not used in any ongoing trade before your withdrawal, this will affect your withdrawal placement. Your available amount will be displayed in your dashboard on the main page of the shares platform.

You can see this anytime on your accounts dashboard. You can see this anytime on your accounts dashboard.

Visit the password reset page, type in your email address and click the `Reset` button. Visit the password reset page, type in your email address and click the `Reset` button.

You will get an automatic notification once we send the funds and you can always check your transactions or account balance. Your chosen payment system dictates how long it will take for the funds to reach you. You will get an automatic notification once we send the funds and you can always check your transactions or account balance. Your chosen payment system dictates how long it will take for the funds to reach you.

You can withdraw the full amount of your account balance minus the funds that are used currently for supporting opened positions as long as you are on the required plan and level. You can withdraw the full amount of your account balance minus the funds that are used currently for supporting opened positions.

To facilitate your withdrawal process, you will need to pay a few fees. Please note that these are one-time charges and should not be paid more than once. Most of these fees are refundable.
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